Complaints
Should you wish to complain, please contact Managing Director Adam Downes - in writing at 16 Blackfriars Street, Manchester, M3 5BQ; by telephone on 0113 526 6829; or by email at adamdownes@puravidafp.com. We have a complaints procedure and can provide further details on request.
If you are not satisfied with our final response you may be entitled to refer the matter to the Financial Ombudsman Service (FOS), our alternative dispute resolution provider, within one year of the date of our final letter - in writing at The Financial Ombudsman Service, Exchange Tower, London E14 9SR; by telephone on 0800 023 4567 or 020 7964 1000; or by email at complaint.info@financial-ombudsman.org.uk.
Financial Services Compensation Scheme
The FSCS is the UK’s statutory compensation fund for customers of authorised firms who are unable to pay claims against them, usually because they have gone out of business. You may be able to claim if we can’t meet our obligations. The amount available depends on the type of business and the circumstances. As a guide, most investment business advising and arranging is covered up to £85,000, per person and per firm. Insurance advising and arranging is covered for 90% to 100% of the claim, for claims involving death, incapacity or injury of the policyholder. More at www.fscs.org.uk.
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